My ButtKicker Gamer Plus is not shakingUpdated a year ago

There are only a few reasons why the Gamer Plus would not shake. This will most likely be settings related.

Troubleshooting steps

The first thing to do is to try and pinpoint where the issue is. The best way to do this is to hit the test button inside of HaptiConnect with the ButtKicker device selected. What you are looking for here is whether on the front of the amplifier the signal and or clip LED light react when the test is active. 

• If it is not reacting, then this will mean the issue is most likely before the amplifier and in most cases is going to be that we didn’t select the correct device inside of HaptiConnect.

If you do not see the amplifier signal and or clip LED’s active while the test is played, confirm you have the correct device selected.

• If you are connected to the PC with USB this will always display as “Speakers (#ButtKicker Plus)” in your Windows audio device list. If you do not see this option, you will want to unplug and plug in the USB and or move it to a different port. This makes the computer re-register the device and should correct the issue.
• If you are connected with 3.5mm to the PC this will take the name of whatever it’s plugged into. A common place this is connected is the green line out port on the back of the PC. This can be different for each computer but is most commonly referred to as “Speakers (Realtek R audio out)”

If you do see the signal and or clip LED activate this means that the amplifier is seeing the signal but it’s not making it to the transducer.

• The LED directly reflects how loud the signal is. A solid or bright signal LED means it’s a moderate level of sound, a very faint flicker means the signal is very low volume. Clipping indicates that it’s too loud and it’s something we want to avoid as much as possible. It is possible to have the signal level loud enough to just barely activate amplifier signal LED but its not be loud enough to shake the transducer enough to feel. So make sure to check your volume levels. 
• Reseat the cables making sure all connections are made and tight. This being at the back of the amp and the breakaway point.

If you have continued issues after confirming the above please reach out to our support team for further assistance.